Brendan M.
Simply the best place in Kelowna for good quality footwear for all seasons:)!I love my new footwear and the location is in the urban Center so it’s accessible to all:)I’ll definitely be back!!!!
iman J.
Good experience.
J
The staff & owner here are so friendly & helpful & they have so many trendy yet comfortable styles! Although not in everything, they even have size 5 which has gotten so hard for me to find. I would highly recommend this store, especially great to support local over the big box boring stuff elsewhere :)
Christina R.
I had a lovely salesperson Kanisha, who was very helpful and knowledgeable about different shoe brands. She was patient and well mannered. I would not hesitate to shop here again.
Bev O.
Amazing the staff is so patient and kind
Kasandra M.
SUPPORT LOCAL!! My husband was on the hunt for Blundstones for me and as you may know, they can be hard to get, depending on the style. He went all over Kelowna and I finally told him to go to the local shop Cadence and he did. When I opened them, they were the wrong style and when I called, they didn't have the ones I wanted in-stock. Their policy does state "no refunds" and exchange only. Blundstone's is on backorder across Canada so the lady added me to the list. Unfortunately, my hubby lost the receipt, but they still honored an in-store credit so I didn't have to keep the ones I had. After a week or two, I called back and was informed they were on backorder until March - YIKES!!! I proceeded to call some stores in smaller cities and found a store in Armstrong that had some. I called Cadence and explained the situation. The lady, who also honored the credit (without a receipt) was the same one I was speaking to, couldn't make the call to refund as their policy clear says no; however, she went above and beyond and called the owner and shared my side. Know, I don't like taking business away from our local economy, but I also don't want to wait two more months for shoes. The owner was nice enough to make an exception, given how long I would have to wait and knowing I could be a satisfied local and get what I wanted from another small business owner. The point of my review is not to encourage people to try and get business owners to go against their policies, it's to show that even in tough times, Cadence still put the happiness of their customer first. For that reason, I will continue to refer business to them. Thank you Cadence for being so amazing!
Jim M.
I recently bought a pair of boots at Cadence downtown.... My experience with the staff and owner was first class, over and above my expectations. i was looking for a particular boot, a boot which was also carried by a national box store. At the end of the day i was able to get what i was looking for at a better price and with excellent service from a local business. Highly recommended!
Juergen N.
Great service and selection
Chalise M.
Beautiful shoes! Great place especially if you want to support locally!
Natasha E.
Fantastic Service! Very helpful with getting shoes during Covid.
Larry B.
Always helpful and honest. Helped with stretching my shoes. Nice selection too!
Todd M.
All the staff are so knowledge and so pleasant and professional. I went into the store to buy an expensive shoe but I was helped to buy a shoe that was a better fit and more functional than the shoe I had my sights on. So better shoe and as well, a better price as it was on sale. The focus was completely on my needs. I highly recommend this awesome boutique store.
Melanie B.
Great service. Thanks for your help with my new boots!
Ashley K.
The staff at Cadence Shoes was very helpful with my recent purchase.
Phil A.
This store is clean and the set up is dialed. Nice to have knowledgeable staff while choosing items for my wife and myself. Ive been going to Cadence since the doors opened and will continue to come back for the quality selection they have.
Melissa P.
Great service. My husband always has a hard time buying shoes but the ladies there were so helpful and got him a great pair.We will definitely go back, great selection and good quality.
Lawrence C.
Been purchasing shoes from this store for years now. Always find what I want at a good price. Good staff and great service.
Ian
Made a return today with no issues and was very pleased with the service. The staff are attentive and willing to help as much as they can. I will most definitely be back!
Gorden J.
Fantastic store with an amazing selection! Whether you’re looking for something traditional or new fashion this is Kelowna’s store! Great service which is a rarity these days!
David M.
Great selection of shoes. Awesome friendly and helpful staff. I couldn't find a place in Kelowna to buy a decent pair of leather dress shoes until I stumbled upon this store. They have other types of shoes too so I'll definitely be back!
Laurel F.
Cadence Shoes in Downtown Kelowna is the place to shop for footwear. Sean and Laura provide knowledgeable, friendly service. The selection and quality of the product in the store is the best I have found in Kelowna.
Lesley Simply Yoga L.
I love this store. They have some beautiful footwear. Despite the negative reviews on staffing, I have never had a problem. Found them to be extremely helpful. It always a pleasure stopping in and checking what they have. I've bought about 4 pairs of shoes and sandals from this place and they wear beautifully. No issues with anything from here!
Jane D.
Always helpful! 3rd pair of shoes in the past year.i always find what I am not looking!
Simon H.
Bought a pair of size 13 Blundstones which were not on sale. Both sales staff were exceptionally friendly and helpful. The size 12 was too tight in the toes. While the size 13 was prefect for the toes but a little too big around the heels. They put in a second inner sole which made the heels better. Then they put in a third inner sole which made the toes too tight. Finally they put in a 3rd inner sole for the heel only which made the boots perfect. I'm now very happy :-)
Meagan L.
The best shoe store in Kelowna with the most friendly and knowledgeable staff. Their selection and brands are amazing!!!
Chad A.
Bought a set of shoes from the store, and had a warranty issue. When I went back and approached them about it I got great customer service and they were more then accommodating for me. Locally owned business and service like this means I will be a customer for life.
Eliecer M.
Awesome store with nice selection of shoes for guys and girls. The owners , always with a smiling face, will do anything to help you in your needs. Definitely, it's a place to go.
