SUPPORT LOCAL!! My husband was on the hunt for Blundstones for me and as you may know, they can be hard to get, depending on the style. He went all over Kelowna and I finally told him to go to the local shop Cadence and he did. When I opened them, they were the wrong style and when I called, they didn't have the ones I wanted in-stock. Their policy does state "no refunds" and exchange only. Blundstone's is on backorder across Canada so the lady added me to the list. Unfortunately, my hubby lost the receipt, but they still honored an in-store credit so I didn't have to keep the ones I had. After a week or two, I called back and was informed they were on backorder until March - YIKES!!! I proceeded to call some stores in smaller cities and found a store in Armstrong that had some. I called Cadence and explained the situation. The lady, who also honored the credit (without a receipt) was the same one I was speaking to, couldn't make the call to refund as their policy clear says no; however, she went above and beyond and called the owner and shared my side. Know, I don't like taking business away from our local economy, but I also don't want to wait two more months for shoes. The owner was nice enough to make an exception, given how long I would have to wait and knowing I could be a satisfied local and get what I wanted from another small business owner. The point of my review is not to encourage people to try and get business owners to go against their policies, it's to show that even in tough times, Cadence still put the happiness of their customer first. For that reason, I will continue to refer business to them. Thank you Cadence for being so amazing!